Sierra de Gredos

Payment & Cancellation Terms

saddletravel.com

Holidays are confirmed with 20% non-refundable deposit.

The full balance is due 56 days before start date.

If you cancel your booking less than 56 days before the start date of your trail we are entitled to receive full payment, less refunds as follows:

42 days or more before booking date – 50%

28 days or more – 30%

less than 28 days – nil

Book with confidence – Covid Guarantee:
if ride operator is closed/you are unable to travel – due to lockdown:
1/ The deposit is reissued as a rebooking voucher to rebook anytime.
2/ Any balance payment will be refunded to you in full within 1 week of departure date.

You are booking with the riding holiday operator, these are their booking conditions:

Booking Conditions

1.-All activities are undertaken at the risk of the client.

2.-The Company does not accept any liability arising from acts of non-compliance of operators or other independent organizations, their employers or agents. The Company shall have no liability for any injury, damage, loss, annoyance, anguish, disappointment, inconvenience or irregularity suffered by the customer unless, and to the extent that it has been proven to be caused by the negligence of the company.

3.- It is a condition of your booking with the company that you take out a suitable travel insurance covering you for all medical expenses, injury, death and liability as well as cancellation and curtailment, baggage and personal effects for the entire duration of your trip at the time of booking.

4.- The Company reserves the right without previous notice to cancel the ride for any very unusual circumstance and in such event the full sum paid by the client shall be refunded to him/her and upon tendering the same liability of the Company to the client for the said cancellation or withdrawal shall cease

5.- If any holiday or part thereof does not take place by force majeure (means unusual or unforeseeable circumstances beyond the control) of the company including, but without limitation, riot, civil unrest, war, terrorist activity and the threat of any of the foregoing, industrial dispute, decisions by government, natural disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes of schedule or operational decisions of air carriers and all similar events outside our control, we regret we are unable to compensate you for any losses or expenses that you may incur as a result of changes or cancellations due to force majeure, then the company shall be entitled to deduct from the refund any sums expended by them in the arrangement of the said tour or part thereof plus a reasonable sum for overhead expenses.

6.- The company reserves the right to modify the riding itinerary, timetable or excursions for any force majeure (subject to paragraph 5) beyond its control and the Company shall not be liable for inconvenience resulting to the client.

7.- All information contained in our website is published in good faith and is believed to be correct at the time of publishing. However, the provision of certain facilities may be not available at certain times or subject to weather conditions or necessary changes, etc

8.- Our itineraries are established and perfectly described, if due to any unusual circumstance the itinerary have to be changed, the final decisions on itinerary, accommodation and conduct of the riding tours and programme will be taken by the tour leader whose decision shall be final and binding on all members of the group. Where members of groups diverge from concluded arrangements, no allowance can be claimed or will be admitted for accommodation, meals, drinks and other expenses and no refunds can be claimed.

9.- Bad weather conditions, damaged paths, poor surface going or routes being closed to us, may result in a trail riding holiday being changed to a local riding holiday in which case the clients will be notified as soon as possible and the difference in the cost of the holiday will be refunded in case there is that difference.

10.- Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant consulates or embassies. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

11.- Whilst riding or in the vicinity of horses in the care of the operator or guide of your trip you must comply with the instructions of that person. It is a condition of your booking that you accept that the aforementioned guide or operator is entitled to require you to dismount or to refuse to allow you to ride if for any reason, including your inability, behavior or health, they consider that you may endanger the safety or welfare of any person or the horses. If so required you have no claim and will not be entitled to any compensation or refund.

12.- You agree that any pictures or videos taken during a holiday arranged through us may be used in any publication or for promotional purposes, if you don´t agree you can communicate in writing before the holiday starts.

13.- Your booking is accepted by us on the basis of information given by you on your booking form including details of your riding ability and your weight. Where these details are inaccurate, Jerebeque Trails reserves the right to change your ride itinerary or ask you not to ride and, in these circumstances, you will have no claim against Jerebeque Trails and will not be entitled to any refund or compensation.

14.- If after your booking has been confirmed you are unable to proceed with your holiday you may transfer your booking to another person introduced by you who fulfills any conditions of the holiday booked (including riding ability), that person must be confirmed by us.